Our Customer testimonials

Customer Reviews

We take immense pride in the products and service that we offer to each person that walks through our front door. Greeted with a smile and treated with the utmost respect, we value the relationships built with our customers. Here are some of the things that they had to say about their experiences with us.

Super Helpful and Friendly

Purchased a new hot tub last week and couldn't be happier. Everybody was super helpful and so friendly really made the purchase experience a positive one! The staff went above and beyond with all the help they provided when we needed it!!

Impressed With Their Knowledge

My husband and I looked at 6 different places to purchase our hot tub. We came here 2nd and ended up coming back here to purchase the sundance hot tub. We were so impressed with their knowledge and they spend a lot of time answering all our questions and we had many. The installation was so fast and they were wonderful and knew exactly what they were doing. If you don't have time to shop just go here, we did all the shopping and this is best place around.

Just a soak, never a soaking…

A fairly new customer by my standards (less than a dozen years) I came to AJ Spas because I needed reliable servicing on my older hot tub. Needless to say, the service provided was exemplary, and I have gone on to purchase another two hot tub/spas from them and have them serviced as well. Everyone from sales to service is helpful, smart, and friendly…and I couldn’t be more pleased…they know their manufacturers, they understand the models, and they try real hard to facilitate a good fit. They can get busy with opening and closing systems, so try to plan ahead if you close your spa down. Otherwise, happy soaking!

We are beyond impressed

We recently bought a hot tub from AJ Spa and Hot Tubs, and we are beyond impressed. Not only did we find the perfect hot tub for the perfect price, we were also met with incredible customer service. The staff was extremely professional, and delivery could not have been smoother. I strongly recommend looking here first if you're looking to purchase a hot tub.

Friendly, Family Owned Business

My husband and I bought a spa from AJ’s a few months ago. We were treated with great respect and courtesy. We went back and forth between a few different tubs numerous times and the staff never seemed frustrated or pressured us into buying something. We felt completely at ease. Upon delivery, the men were friendly and nice and answered any questions we had for them with no hesitation whatsoever. Since getting our spa delivered, being first-time spa owners, we’ve had tons of questions about chemicals and running our spa. Every time we call the office, we are treated professionally and politely by the women in the office. They always seem eager to help us, regardless of how silly our questions may be. We love that the business is family-owned and that almost everyone we deal with is related to each other. We had our salesman, Greg, and his son and son-in-law deliver our spa, and we deal with his sister and daughter in the office on a regular basis. It’s comforting to know that we know who we are speaking to. I have done nothing but RAVE about AJ’s to all of our friends in hopes that they, too, will go into to store and have as great an experience as we have!

Good Honest People

I can't say enough GREAT THINGS about A.J. Spa and Hot Tub. Awesome family Run Business!!!! I bought my spa from them 18. Years ago. Right from the start The owners serviced and honored any and all warranties, after owning my Hot Tub for 2 years Greg the owner deemed my Hot Tub a (LEMON). Not only did they get me a new Hot Tub right away but gave me an up graded model. Last winter my own vault my Hot Tub received massive freeze damage. Greg son Andrew came and looked free of charge. He and Greg's sister then explained to me if they fix the Hot Tub it will be almost $3000 but I could fix it myself and save $2600 if I did the manual labor with their constant phone help and 2 free service calls my 18 year old Hot Tub is as GOOD AS NEW!!!! They did tell me 1 white lie it only Cost me $200.00 dollars in parts not $400/$500. They could have easily tried to talk me into a new Hot Tub but they didn't. I can't think of anything I bought in the last 20 year's that has been backed up in service like my 18 year old Hot Tub. Side note: the company that Built My Hot Tub went out of business in 2008 due to the Obama recession. If AJ Spa and hot tub can't get the part to fix my hot tub they have made it or found something equivalent that works. Like I said this place is a home run. Good honest people who definitely go the extra mile.

Loyal Customer!!

I have been a customer of AJ Spas for over 10 years. I purchased my spa from them, NEVER have I had an issue with their customer service. Relatives and friends have also purchased several spas from AJ Spas on my recommendation that they are a reputable and trustworthy company. From our time of purchased to present, they have always treated my family and I as VIP’s. We have had service done and we have had to wait a day or two for parts but was always treated with respect. AJ Spa the Hot tub and Spa distributors serving the Shirley, Brookhaven, East Hampton, West Hampton, South Hampton, Davis Park, Patchogue, Montauk, Bellport, and most of the Long Island to New York areas!

An Old Customer, New Again

We bought our first spa from AJ 18 years ago, and when it died we were pleased to find out they were still in business… from our first shopping experience until delivery we totally satisfied with their professional and friendly service. The installation crew was quite friendly and explained all the new functions and products we needed with our new spa, thanks guys!
- JAY S.

Very satisfied customer

I bought a spa a couple of years ago, and it’s beautiful and we love it. AJ Spa has been wonderful with service-they come promptly when we’ve had to call (just for a jet that needed to be replaced and routine maintenance) and the staff is a pleasure to deal with. When purchasing a spa, we wanted not just a good value for the spa, but a service department that was honest and reliable. AJ Spa fits the bill!
- S.R.

Great Service

Hi, I have been a customer of AJ Spa for over 12 years, They are a reliable company with great service and knowledgeable people
- BOB G.

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